Getting help This section explains the different resources available for getting help for your system. Child TopicsContacting Dell EMCUse this topic to learn how to contact Dell EMC. Secure Remote ServicesSecure Remote Services (formerly ESRS) is a secure, two-way connection between Dell EMC products and Dell EMC Customer Support that helps customers avoid and resolve issues up to 73 percent faster. There is also an email alert for this. It is completely virtual and offers flexibility for enterprise environments of any size. Recycling or End-of-Life service information Take back and recycling services are offered for this product in certain countries.