Locating your appliance serial number

To get support for your appliance, use the VxRail appliance serial number, also called the Product Serial Number Tag (PSNT). The PSNT is a 14-digit number used to identify individual appliances to Dell EMC support.
NOTE: Only use the VxRail appliance serial number to contact Customer Support. Sometimes, you may need to supply the 7-digit service tag number.

The two identification tags on your appliance are located as follows:

  • The VxRail appliance serial number tag — You can find the serial number (PSNT) printed on the information tag on your physical appliance, or you can locate the PSNT using VxRail Manager.
  • The service tag — You can find the service tag printed on the physical appliance.